Consolidation of channels
Single entry point for SMS, WhatsApp, Email, IVR, Call Center.
Citizen sends "Hi" to +91 75678 55303. Bot asks details.
SMS "AMCCRS NEW" to 56767. Operator calls back.
Email to ccrs@ahmedabadcity.gov.in with details.
IVR steps: language → continue → name → mobile → problem → location.
Citizen dials 155303 (24x7). Operator logs complaint.
Citizen view: parcel-style tracking
Track your complaint status in real time.
Received
Assigned
In Progress
Resolved
Admin view: heatmaps, workload, performance
Complaint heatmap
(Leaflet markers indicate complaint locations)
Department workload
Resolution time (hours)
Accountability score
Feedback & emergency alerts
Provide feedback
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