Citizen Charter
Our commitment to quality service delivery, transparency, and accountability to the citizens of Ahmedabad
To build Ahmedabad as a world-class city with excellent civic infrastructure, sustainable development, and high quality of life for all citizens through efficient, transparent, and citizen-centric governance.
To deliver quality municipal services within defined timelines, maintain transparency in operations, ensure accountability, and continuously improve service standards through citizen participation and feedback.
Service Delivery Standards
| Service | Timeline | Fee | Required Documents |
|---|---|---|---|
| Birth Certificate | Same day | ₹50 | Hospital certificate, Parent IDs |
| Death Certificate | Same day | ₹50 | Hospital certificate, Family member ID |
| Property Tax Receipt | Instant (online) | As per assessment | Property details |
| Trade License (New) | 15 working days | ₹500-5000 | Business proof, NOC, ID proof |
Citizen Rights & Responsibilities
- Right to receive services within stipulated timelines
- Right to transparent and corruption-free services
- Right to file grievances and receive responses
- Right to access information under RTI Act
- Right to participate in public consultations
- Right to courteous treatment from staff
- Right to clear information about fees and procedures
- Right to appeal against decisions
- Right to accessible services for differently-abled
- Right to receive services in local language
- Provide accurate and complete information
- Submit all required documents
- Pay fees and charges on time
- Maintain civic property and infrastructure
- Follow municipal rules and regulations
- Report violations and illegal activities
- Participate in community cleanliness drives
- Conserve water and other resources
- Dispose of waste properly
- Treat municipal staff with respect
Grievance Redressal Process
File complaint online, by phone (155303), or at AMC offices
Receive unique complaint ID within 24 hours
Concerned department reviews and investigates the issue
Issue resolved within stipulated timeline or escalated
AMC commits to:
- • Provide all services within the timelines specified in this charter
- • Acknowledge all applications and complaints within 24 hours
- • Maintain transparency in all processes and decisions
- • Respond to grievances within 7 working days
- • Escalate unresolved issues to higher authorities
- • Conduct regular citizen satisfaction surveys
- • Publish performance reports quarterly
In case of non-compliance, citizens can escalate to:
Chief Grievance Officer: 079-2550-1234 | Municipal Commissioner: 079-2550-0001
Contact Information
We are committed to continuous improvement. Please share your feedback, suggestions, or complaints to help us serve you better.